Although the industry is full of hard-working, honest and ethical professionals…there are still some bad apples out there that take advantage of customers.
Here are a few ‘gimmicks’ and scams to keep a watchful eye out for…
1. Unnecessary Replacement of Parts
Parts do break down over time. However, a few indications you might be getting duped include: multiple broken parts at once, quoted cost of parts makes buying a new system vs. repair an option, parts are well within the warranty period. If something seems ‘off’, getting a second opinion never hurts. After all, we offer free quotes.
2. An Offer You Can’t Refuse
Be wary of offers that seem too good to be true, such as a free tune-up. Often these ‘bait and switch’ tactics are used to upsell other services, identify ‘problems’, cut corners, or include ‘hidden fees’.
3. Always Insist on a Written Agreement
Some unscrupulous contractors will say “it should come in around $X”. When the time comes for a bill, the amount is much higher than anticipated. Always get terms in writing.
4. The Age-old Refrigerant ‘Recharge’ Gimmick
AC units virtually never need a ‘recharge’ unless there is a leak. Don’t even accept this service for free as its usually a sneaky way to get on a customer’s good side for future service calls.
5. Up Front Cash Payment Requested
This is less of an issue with well-established brands, but we still always suggest to NEVER give a cash payment (especially upfront). Use a CC or check so you have a record and proof of payment for services rendered.